Effective Date: July 2024

1. Introduction

Help24EMS (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using Help24EMS, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1. Personal Information We may collect personal information that you provide to us directly, such as:

• Name
• Email address
• Phone number
• Mailing address
• Emergency contact information

2.2. Non-Personal Information We may collect non-personal information about you automatically when you use our services, such as:

• IP address
• Browser type and version
• Operating system
• Pages you visit
• Time and date of your visit

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To provide, operate, and maintain our services
• To improve, personalize, and expand our services
• To communicate with you, including sending you updates and other information
• To process transactions and manage your orders
• To respond to your comments, questions, and requests
• To send you technical notices, updates, security alerts, and support messages
• To monitor and analyze usage and trends to improve your experience

4. How We Share Your Information

We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process
• If we believe your actions are inconsistent with our user agreements or policies
• To protect the rights, property, or safety of Help24EMS, our users, or others
• With your consent or at your direction

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Choices

You have the following choices regarding your information:

• Access and update: You can access and update your personal information by contacting us directly.
• Opt-out: You can opt-out of receiving promotional emails from us by following the instructions in those emails.

7. Third-Party Links

Our services may contain links to third-party websites. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the effective date of this Privacy Policy and providing notice through our services. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• info@help24holdings.co.za
• 084 600 6000
• 46 Hendrik Potgieter Road, Florida North Roodepoort, Roodepoort, South Africa